A Few Quick Questions
Wondering about shipping, sizing, returns, orders, or how made-to-order merch works? Start here.
If you still need help, send us a message through the contact page and include your order number if you have one.
FAQ's
Is this the official Jeff and Jordan store?
Yes. Togethermess is the official home for Jeff and Jordan’s merch, favorite finds, videos, updates, and family chaos.
What is Togethermess?
Togethermess is Jeff and Jordan’s home base for merch, videos, favorite finds, family stories, blog posts, updates, and the everyday chaos that comes with real life.
When will my order ship?
Most Togethermess items are made to order, which means they are created after your order is placed. Production and shipping times can vary by item, but you’ll receive tracking as soon as your order is on the way.
Why is my item made to order?
Made-to-order merch helps us avoid waste, keep inventory simple, and create products without storing boxes of every size and color. Your item is made after you place your order.
Can I change my order after placing it?
If you need to change your order, contact us as soon as possible. Once an order has moved into production, we may not be able to edit or cancel it.
Can I cancel my order?
Contact us as quickly as possible. If your order has not entered production yet, we’ll do our best to help. Once production has started, cancellations may not be available.
Can I return or exchange my order?
Because our merch is made to order, we are not able to accept returns or exchanges for size changes, color changes, or buyer’s remorse.
If your item arrives damaged, defective, or misprinted, contact us with your order number and photos so we can help make it right.
What if I ordered the wrong size?
Because each item is made to order, we are not able to exchange items for a different size. Please check the size guide before ordering.
What if my item arrives damaged or misprinted?
Contact us with your order number and clear photos of the issue. If the item arrives damaged, defective, or misprinted, we’ll work with our production partner to help make it right.
Do you ship internationally?
We ship to available locations supported by our production and shipping partners. Shipping options and costs will appear at checkout.
International customers may be responsible for duties, taxes, customs fees, or import charges depending on their country.
Where do your products ship from?
Our products ship from production facilities used by our fulfillment partner. The exact location can vary depending on the item and delivery address.
Why did my order arrive in more than one package?
Some items may be produced or shipped separately. If your order arrives in multiple packages, you’ll receive tracking for each shipment when available.
Do you offer gift cards?
Gift cards may be available through the shop. If they are not live yet, check back soon.
How do I contact support?
Visit the Contact page and send us a message with your name, email address, order number, and a short description of the issue.