Refund policy
At Togethermess, every merch item is made to order just for you. Because of that, we do not accept returns or exchanges for buyer’s remorse, wrong size, wrong color, or change-of-mind purchases.
That said, if something arrives damaged, misprinted, defective, or incorrect, we want to make it right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you received the wrong item, please contact us at info@togethermess.com within 30 days of delivery.
Please include:
-
Your order number
-
A brief description of the issue
-
Clear photos of the item and packaging
-
A photo showing the full item, if possible
Once we review the issue, we may offer a replacement, reprint, refund, or another appropriate solution depending on the situation.
Please do not send any items back unless we specifically ask you to. Returns sent without prior approval may not be accepted.
Made-to-Order Items
Our products are made individually after each order is placed. For that reason, we cannot accept returns or exchanges for:
-
Ordering the wrong size
-
Choosing the wrong color
-
Entering the wrong item by mistake
-
Changing your mind after ordering
-
Not liking the fit, style, or color after receiving the item
Please review the product description, size details, color options, and shipping information carefully before placing your order.
Size Exchanges
Because each item is made to order, we do not offer size exchanges.
Please check the size guide before ordering. If you are unsure between sizes, we recommend sizing up or comparing the measurements to an item you already own and love.
Wrong Shipping Address
Please make sure your shipping address is correct before placing your order.
If an order is returned, lost, or delayed because of an incorrect or incomplete address entered at checkout, we may not be able to offer a free replacement or refund. If the order can be reshipped, the customer may be responsible for any additional shipping or production costs.
If you notice an address mistake immediately after placing your order, contact us right away at info@togethermess.com. We cannot guarantee changes once an order has moved into production or shipping.
Lost or Missing Packages
If your tracking says your package was delivered but you have not received it, please first check around your delivery location, with household members, neighbors, your building/mailroom, and the shipping carrier.
If you still cannot locate the package, contact us at info@togethermess.com with your order number and tracking information. We will review the situation and help however we can.
Refunds
If a refund is approved, it will be processed back to the original payment method when possible. Please allow time for your bank or credit card provider to process and post the refund.
Shipping costs may not be refundable unless the issue was caused by a damaged, defective, misprinted, or incorrect item.
Cancellations
Because products are made to order, we cannot guarantee cancellations once an order has been placed.
If you need to cancel an order, email info@togethermess.com as soon as possible. If the order has already entered production, we may not be able to cancel it.
Final Sale Items
Gift cards, digital products, downloadable items, and sale or clearance items may be final sale unless required otherwise by law.
Contact Us
For help with a return, refund, damaged item, or order issue, contact us at:
Please include your order number so we can help you faster.
We’re a little family, a little chaos, and a lot of real life... but if something genuinely went wrong with your order, we’ll do our best to make it right.