Shipping & Returns

Thanks for shopping Togethermess.

Most of our merch is made to order, which means your item is created after you place your order. This helps us keep things simple, avoid waste, and make products without holding extra inventory.

Please read the details below before ordering.

Production Times

Togethermess items are made after your order is placed.

Production times can vary by item, order volume, season, and production location. You’ll receive a confirmation email after checkout and a tracking email once your order ships.

Shipping Times

Shipping times depend on the shipping method selected at checkout and the destination address.

Once your order ships, tracking will be sent to the email address used at checkout.

Multiple Shipments

Some orders may arrive in more than one package. This can happen when items are produced at different facilities or shipped separately.

If your order ships in multiple packages, you may receive more than one tracking number.

International Shipping

International shipping may be available depending on the product and destination.

International customers are responsible for any customs fees, duties, import taxes, or local charges required by their country. These fees are not included in the product price or shipping cost unless shown at checkout.

Address Issues

Please double-check your shipping address before placing your order.

If you entered the wrong address, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to update the address.

Returns And Exchanges

Because most Togethermess items are made to order, we are not able to accept returns or exchanges for size changes, color changes, or buyer’s remorse.

Please review product details, colors, and size guides carefully before ordering.

Damaged, Defective, Or Misprinted Items

If your item arrives damaged, defective, or misprinted, contact us with your order number and clear photos of the issue.

We’ll review the issue and work with our production partner to help make it right.

Wrong Size Ordered

We are not able to exchange made-to-order items if the wrong size was selected at checkout.

Please check the size guide before placing your order.

Lost Or Delayed Packages

If your tracking has not updated or your package appears delayed, contact us and we’ll help look into it.

If tracking shows that a package was delivered but you cannot find it, please check with neighbors, household members, your local carrier, and any secure delivery areas first.

How To Contact Us

For order help, contact us through the Contact page and include:

Your name

Your email address

Your order number

A short description of the issue

Photos, if the item arrived damaged, defective, or misprinted

We want you to love what you ordered. If something is wrong with your item, reach out and we’ll do our best to help.