Shipping policy

At Togethermess, our merch is made to order. That means each item is created after your order is placed, then shipped once it has been produced.

We’re a little family, a little chaos, and a lot of real life... but we’ll always do our best to make the shipping process as clear as possible.

Order Processing & Production

Because our products are made to order, production time is separate from shipping time.

After your order is placed, your item is sent into production. Once it is finished and ready to ship, you will receive tracking information by email when available.

Production and delivery times can vary depending on the item, order volume, fulfillment location, shipping carrier, holidays, weather, and other factors outside of our control.

Shipping Rates & Delivery Estimates

Shipping rates and estimated delivery options are shown at checkout before you complete your order.

Delivery estimates are not guarantees. Once your order has shipped, the shipping carrier is responsible for final delivery.

Multiple Packages

Some orders may arrive in more than one package.

If you order multiple items, they may be produced or shipped separately depending on the product type, fulfillment location, or availability. You may receive more than one tracking number for the same order.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address used at checkout when tracking is available.

Please allow time for tracking updates to appear after the shipping label is created. Sometimes tracking may take a little while to update after the package is handed to the carrier.

Incorrect or Incomplete Addresses

Please double-check your shipping address before placing your order.

Togethermess is not responsible for orders delayed, lost, returned, or delivered incorrectly because of an incorrect or incomplete shipping address entered at checkout.

If you notice an address mistake after placing your order, email us right away at info@togethermess.com with your order number and the correct address.

We cannot guarantee that address changes can be made once an order has entered production or shipping.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for any additional shipping or production costs needed to resend the order.

Lost, Stolen, or Missing Packages

If your tracking says your package was delivered but you have not received it, please first check:

  • Around your delivery location

  • With household members

  • With neighbors

  • With your building, front desk, or mailroom

  • Directly with the shipping carrier

Once a package is marked as delivered by the carrier, Togethermess is not responsible for lost or stolen packages. However, you can contact us at info@togethermess.com with your order number and tracking information, and we’ll help review the situation.

Delayed Packages

Shipping delays can happen because of carrier issues, holidays, weather, high order volume, customs, or other circumstances outside of our control.

If your package seems unusually delayed, contact us at info@togethermess.com with your order number and tracking information.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us at info@togethermess.com within 30 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

Do not send anything back unless we specifically ask you to. Returns sent without prior approval may not be accepted.

For full details, please review our Return & Refund Policy.

International Shipping

Available shipping locations, rates, and estimated delivery options will be shown at checkout.

International orders may be subject to customs fees, import duties, taxes, or other charges depending on the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless clearly stated at checkout.

Togethermess is not responsible for delays caused by customs, import processing, or local delivery services.

Contact Us

For shipping questions, order issues, or tracking help, contact us at:

info@togethermess.com

Please include your order number so we can help you faster.